CONFLICT MANAGEMENT AT THE ENTERPRISE

Abstract

The article considers the main causes and features of the impact of conflict in the workforce at the enterprise, identifies elements of conflict situations, describes the factors that affect the level of conflict situations at the enterprise and considers the causes of their occurrence. Steps for effective management of conflict resolution in the enterprise are offered.

Conflict is an integral aspect of the lives of people and organizations that occur i almost any enterprise. Conflicts arise in enterprises as a result of competition for an advantage that does not correspond to the style of leadership, the lack of common resources. They exist both in large holdings and in small enterprises. Conflict-free enterprises are very rare, so timely detection and resolution plays a very important role in enterprise management.

Using world practices in enterprise development, it is important to remember that introducing them on the Ukrainian market, a variety of conflict situations can arise. Therefore, it is very important to find out the main causes and features of the impact of conflict in the workforce at the company, identify the main elements of conflict situations, characterize the factors that affect the level of conflict situations at the company and consider the causes of various conflicts in the company.

The concept of the word "conflict" is colored in shades of negativity such as: aggression, argument, clarification of attitude, quarrel, anger, rage and threats. As a result, it is thought that conflict is always an undesirable phenomenon that should always be avoided. As for even the emergence of controversial situations. But every conflict has two sides: good and bad. The positive side of conflicts is that with its help you can get benefits and experience from the situation, identify the main problem and as a result of the dispute to find ways to resolve them. Depending on the situation, conflict can be useful.

Usually speaking of conflict, it can be noted that it is a competition to meet their needs, contradictions in views, ideas, goals, thoughts that arise in the interaction and collision of people, accompanied by negative emotions that go beyond generally accepted standards. Thus, a conflict is an exchange of energy, which requires at least two people who understand the conflict as a lack of agreement between people or entire teams in the enterprise.